Shipping and Returns

FREE SHIPPING for all orders over $99 Australia and New Zealand Wide*

FREE SHIPPING for all International orders over $99*

 * Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed

Shipping rates

Currently we offer flat rate shipping costs to all of Australia and New Zealand for orders under $99:

• Australia - $8.99 shipping and handling - 2-4 business days
• New Zealand - $8.99 shipping and handling  2-4 business days

If your after your order sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout and receive your order overnight - 2 business days. Please note if you live in rural New Zealand or Australia this time frame is not guaranteed.

Where do you ship your products from?

We currently ship from two warehouses; 

Most New Zealand orders are shipped from Auckland, New Zealand via NZ Post, however depending on stock levels they may be shipped from Australia.

All Australia and Rest of the World are Shipped from Sydney Australia via Australia Post

Do you ship globally?

Yes we ship anywhere in the world, we offer FREE SHIPPING for all orders over $99

International shipping

We offer FREE international shipping for orders over $99AUD.

*Note: International Shipping does not include any local customs clearance fees, duties or taxes payable that your government may impose on imports.  

Shipping times

We have warehouses is located in Sydney and New Zealand. Shipping times vary depending on your address, but rough estimates are:

• NSW - 1-3 days
• VIC & QLD - 2-4 days
• All other Australian states - 3-6 days
• New Zealand metropolitan centres - 2-3 days
• All other New Zealand addresses - 2-4 days
• All other international locations - 4 - 20 days (depending on service selected)

Returns

Customers can exchange or return for refund a product you have purchased from BlockBlueLight within 30 days of purchase. 

To start the returns process visit returns.blockbluelight.com.au
let us know the issue and whether you would like to return or exchange your BlockBlueLight product.

We do not allow refunds on items bought during our major sale periods. These sales are Black Friday/Cyber Monday (22nd November to 2nd December), and Boxing Day (26th December to 2nd January). Full priced items purchased without a discount code during these times will still be eligible for both refund or exchange.

Your right to exchange or return is subject to the following conditions: 

• BlockBlueLight must take receipt of the return or exchange product within 30 days of receipt of your purchase. Please allow sufficient return shipping time.
• For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.
•  If you want exchange any light bulbs for a different fitting or model then return shipping back out to you with your replacement bulbs will be at your cost.
• The product is complete and in new and resalable condition.
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.
• All original BlockBlueLight branded packaging including cases and boxes are returned undamaged.
• You will be responsible for paying for your own shipping costs to return or exchange your product to us.
• If you request a refund, it will be credited your total purchase to the same account as the account from which the original payment was made. 

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.

Non Deliverable Parcels

If your order is not able to be delivered due to incorrect address information provided on your order resulting in Australia Post returning your order to BlockBlueLight will result in a return shipping cost of $10.99 being deducted from any refund given, or this will be payable before we resend the order to correct address.

Faulty products

Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under Australia Consumer Law and refund your payment or exchange the product at no cost to you. We will also cover shipping costs.

Canceling or Changing order

Once you have placed your order it is final and will be shipped as is. If you wish to cancel or change the order we will make our best efforts to do so, but we can not guarantee this as we are very efficient with processing and shipping orders.

If you have any further questions, please contact us.