Shipping and Returns

FREE SHIPPING for all orders over $99 Australia and New Zealand Wide*

FREE SHIPPING for all International orders over $99*

 * Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed

Shipping rates

Currently we offer flat rate shipping costs to all of Australia and New Zealand for orders under $99:

• Australia - $8.99 shipping and handling - 3-12 business days
• New Zealand - $8.99 shipping and handling  2-10 business days

If your after your order sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout and receive your order overnight - 3 business days. Please note if you live in rural New Zealand or Australia this time frame is not guaranteed.

Where do you ship your products from?

We currently ship from two warehouses; 

All Australia and Rest of the World are Shipped from Sydney Australia via Australia Post.

New Zealand orders are shipped from Auckland, New Zealand via NZ Post, however depending on stock levels they may be shipped from Australia.

International shipping

We offer FREE international shipping for orders over $99AUD.

*Note: International Shipping does not include any local customs clearance fees, duties or taxes payable that your government may impose on imports.  

Shipping times

We have warehouses is located in Sydney and New Zealand. Shipping times vary depending on your address, but rough estimates are:

• NSW - 2-5 business days
• VIC & QLD - 3-8 business days
• All other Australian states - 5 -12 business days
• New Zealand metropolitan centres - 2-4 business days
• All other New Zealand addresses - 2-6 business days
• All other international locations - 4 - 20 days (depending on service selected)

Please note all shipping times stated above are not guaranteed shipping times and are an estimate only, as shipping times may vary depending on weather conditions and peak times of the year.

Returns & Exchanges

Customers can exchange or return any full priced product purchased from BlockBlueLight within 30 days of your order delivery.

To start the returns process visit https://www.blockbluelight.com.au/a/returns 
let us know the issue and whether you would like to return or exchange your BlockBlueLight product.

All our exchanges or returns are subject to the following conditions:

• BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time.
  
  
• For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.
  
  
• If exchanging glasses for another pair, we will pay for the new pair to be shipped to you. This only applies to one exchange (Australia & NZ customers only). 
  
  
• If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a $9.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out.
  
  
• International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be dispatched. 
  
  
• If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.
  
  
• The product/s are returned to us complete and in new and resalable condition.
  
  
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.
  
  
• All original BlockBlueLight branded packaging including cases and boxes are returned undamaged and in new and saleable condition.
  
  
• You will be responsible for paying for your own shipping costs to return or exchange your product to us.
  
  
• We do not offer refunds on any items purchased at reduced prices during sale periods where sitewide discount code of greater than 15% is used - we are happy to offer exchanges on sale items, however you are required to pay for shipping costs of the exchanged item back to you.

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided when the order has been shipped. The tracking number can be used to obtain an update on the status of the parcels with the local freight carrier.

Non Deliverable Parcels

If your order is not able to be delivered due to incorrect address information provided on your order resulting in Australia Post returning your order to BlockBlueLight will result in a return shipping cost of $10.99 being deducted from any refund given, or this will be payable before we resend the order to correct address.

Faulty products

If your product is faulty we will exchange the product at no cost to you. We will also cover shipping costs.

Canceling or Changing order

Once you have placed your order it is final and will be shipped as is. 

If you have any further questions, please contact us.