Shipping and Returns

FREE SHIPPING for all orders over $120 Australia and New Zealand Wide*

FREE SHIPPING for all International orders over $120*

 * Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed

Shipping rates

Free shipping for all orders over $120

Shipping costs to all of Australia and New Zealand for orders under $120:

• Australia - $8.99 shipping and handling - 2 -14 business days
• New Zealand - $8.99 shipping and handling  2-14 business days

If your after your order sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout and receive your order overnight - 3 business days. Please note these shipping time frames is a estimate only not guaranteed.

Where do you ship your products from?

We currently ship from two warehouses; 

All Australia and Rest of the World are Shipped from Sydney Australia via Australia Post.

New Zealand orders are shipped from Auckland, New Zealand via NZ Post, however depending on stock levels they may be shipped from Australia.

International shipping

We offer FREE international shipping for orders over $120AUD.

*Note: Any taxes or duties imposed by individual countries outside of Australia is not included in the sale price. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are not included in our prices and we are unable to calculate import fees added to your shipment. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.

Shipping times

We are doing our best to ship your order to you as quickly as possible during these current Covid-19 restrictions and your order will be dispatched within 1-2 working days of your order being placed.

All Australian orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days. Express Delivery is a shipping option when checking out and estimated delivery time is 1 - 4 business days for express.

Shipping times vary depending on your address, but rough estimates are:

• NSW - 2-5 business days
• VIC & QLD - 3-8 business days
• All other Australian states - 5 -12 business days
• New Zealand metropolitan centres - 2-4 business days
• All other New Zealand addresses - 2-6 business days
• All other international locations - 4 - 20 days (depending on service selected)

Please note, in the current Covid-19 restrictions there may be some delays to these delivery times.

Please note all shipping times stated above are not guaranteed shipping times and are an estimate only, as shipping times may vary depending on weather conditions and peak times of the year.

Returns & Exchanges

Full priced items purchased from BlockBlueLight can be returned for an exchange, store credit, or refund within 30 days of your order delivery.

To start the returns / exchange process visit: https://www.blockbluelight.com.au/a/returns

All our exchanges or returns are subject to the following conditions:

• BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time for item to arrive at our warehouse.
• You will be responsible for paying for your own shipping costs to return  the product to us.
• For hygiene reasons we cannot accept returns and exchanges on our and of our sleep masks or ear plugs so please consider this before purchasing these items.

Product Condition

• The product/s are returned to us complete and in new and resalable condition.
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned. Failure to include all included accessories will result in the return being rejected and a $8.99 shipping charge applied to send the goods back to you.
• Glasses received that have dirty lenses, have fingerprints or makeup on them will incur a $15 cleaning fee which will be deducted from your return.
• All original BlockBlueLight branded packaging including cases and product boxes are returned undamaged and in new and saleable condition. Failure to include all original branded product boxes and cases will result in the return being rejected and a $8.99 shipping charge applied to send the goods back to you.

Exchanges

• If exchanging glasses for another pair, we will ship a new pair to you for FREE. This only applies to one exchange (Australia, NZ, and UK customers only). 
• If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a $9.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out.
• International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be dispatched.
• If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.

Refunds

• Refunds will be credited to the same account as the account from which the original payment was made.
• Any items purchased at reduced prices during sale periods where a sitewide discount code of greater than 15% is used, this is inclusive of major sales such as Black Friday and holiday sales, can be returned for an exchange or store credit only.
• All Sleep masks and ear plugs products are not eligible to be refunded, exchanged, or for store credit.

Sale Items

• Sale items are non refundable but can be exchanged or retuned for store credit within the 30 day return period.
• If a discount of greater than 15% is used this is considered a "sale item".
• Discount codes of 15% and lower are not considered  a "sale item" and are eligible for a refund.

Missing Parcels

BlockBlueLight is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

Non Deliverable Parcels

If your order is not able to be delivered due to incorrect address information provided and is returned to us will result in a return shipping cost of $9.99 being deducted from any refund given, or $9.99 will be payable before we resend the order to correct address.

Warranty 

BlockBlueLight products all come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in materials and workmanship. Manufacturing and material defects do not include normal wear and tear, scratched lenses, or broken frames due to dropping or putting pressure put on them.

Canceling or Changing order

Once you have placed your order it is final and will be shipped as is. 

If you have any further questions, please contact us.