FREE SHIPPING for all orders over $99 to all of Australia and New Zealand
Currently we offer flat rate shipping & handling costs to all of Australia and New Zealand for orders under $99:
We offer discounted rates for international shipping for orders over $80AUD.
We have warehouses is located in Sydney and NZ. Shipping times vary depending on your address, but rough estimates are:
You can exchange or return for refund a product you have purchased from BlockBlueLight within 30 days of purchase.
Please email our customer service team on info@BlockBlueLight.com.au and let us know the issue and whether you would like to return or exchange your BlockBlueLight product.
Your right to exchange or return is subject to the following conditions:
BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.
Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under Australian Consumer Law and refund your payment or exchange the product at no cost to you. We will also cover shipping costs.
If you have any further questions, please contact us.
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